Adding and Managing Message Groups

The Configure Message Groups tool provides the ability to create and edit custom message groups for the Send Message tool. This allows you to send out messages to specific custom groups based on your needs. 

These groups can be made visible to allow basic users access to send messages from their self service to recipients within the groups.

 

Getting Started:

To begin adding or editing Message Groups in your system, you will navigate to Message Center > Configure Msg Center > Configure Message Groups.

 

Here we are brought to the Manage Message Groups page where we can select existing groups from the Message Group drop down field to rename, manage, or delete. We can also add a new Message group. 

 

To do this will click the blue 'New' button which enabled the text field to the right. Once we have entered the name of our new group we will click the green 'Save' button. 

 

To manage the newly added Message Group, we will choose it from the drop down menu. This will give us access to the blue 'Add Recipient' button. 

 

When we click this a new window will open allowing us to begin adding recipients to our new group. 

 

The first option is to select employees from our system from the 'Active Employee Recipient section. Here we will choose the employee from the drop down menu, check the email and/or the page option, then click the green 'Add' button. 

 

The second option is the Miscellaneous EMail Recipient section. This allows us to add the email of a recipient not in our system to the group. Here we would manually enter their name and email address then click the green 'Add' button. 

 

The last option is found under the Miscellaneous Recipient section. This allows us to add the text pager of a recipient not in our system to the group. Here we would manually enter their name, text/pager number, and carrier type then click the green 'Add' button. 

 

Now we can view all the recipients listed in our new Message Group. 

 

Once we finish updating the new Message Group, it will be available to administrators by navigating to Message Center > Send Message. Here they can choose the Message Group drop down to select from the hard coded options as well as the custom Message Groups. 

 

 

 

Self Service Access to Send to Message Groups:

In some cases, you may need your basic users to have access to message certain message groups. To do this you will need to make sure the group is set to 'Visible' in Manage Message Groups settings seen below. 

To do this you will check the box beside the Message Group under the 'Visible?' column and then click the white 'Save' link. 

 

You will be prompted to confirm that you want to update the Message Group visibility. You will click the green 'Confirm' button. 

 

Once you do this, the Message Group will display a blue 'Yes' under the 'Visible?' column and will then show up in employee Self Service > General Info > Message Center. 

 

Your Self Service employees will now have access to this group when they click the 'Group' radio button and select the Group drop down field. This allows them to send a message to each of the recipients in the Message Group.